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As
a service to club members, Mondiale Marketing will establish
a customer service, "Clubline". If a member requires
a booking for the restaurant or they have lost their card, our
response to service will equal the standards set by your hotel
to consistently provide the very best the market demands.
Additional Support
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Mondiale
Marketing conducts orientation seminars for hotel staff
in order to familiarise them with the programme membership
policies and relevant internal procedures.
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Each
phone call made will also provide the opportunity to
sell not only the membership, but to promote the hotel's
services and facilities, referring leads for banquets,
corporate inquiries, room bookings etc to the hotel.
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Management
Reporting and Tracking
Mondiale Marketing has the ability to provide customized
software interfaces for all the major hotels point of sales
systems, to support the financial and operational management
of the programme.
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